Privacy Policy

1. Information We Collect

Personal Information

When you request our services or contact us, we may collect the following personal information:

• Contact Information: Name, phone number, email address, and physical address
• Service Information: Appliance details, problem descriptions, service requests, and appointment preferences
• Payment Information: Billing address, payment method details (processed through secure payment processors)
• Communication Records: Phone calls, emails, and text messages related to our services

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on pages, and website navigation patterns
• Cookies and Tracking Data: Information stored through cookies and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Scheduling and providing appliance repair services
• Communicating about appointments, service updates, and follow-ups
• Processing payments and managing billing
• Maintaining service records and warranty information

Customer Support

• Responding to your inquiries and support requests
• Providing technical assistance and troubleshooting
• Following up on service satisfaction

Business Operations

• Improving our services and website functionality
• Conducting quality assurance and training
• Analyzing usage patterns and customer preferences
• Complying with legal and regulatory requirements

Marketing Communications (With Your Consent)

• Sending promotional emails about our services
• Providing maintenance reminders and tips
• Sharing special offers and discounts

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Appointment scheduling and customer management systems
• Website hosting and technical support
• Marketing and communication platforms

Local Technicians

We share relevant service information with our network of certified local technicians to provide you with repair services in your area.

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent fraud or other illegal activities

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Sensitive data is encrypted both in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices and systems
• Employee Training: Regular training on data protection and privacy practices
• Secure Payment Processing: PCI DSS compliant payment processing systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have certain rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and information

Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications

Marketing Opt-Out

• Unsubscribe from promotional emails using the link provided in each email
• Contact us to opt out of other marketing communications
• Update your communication preferences at any time

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to display relevant advertisements (with your consent)

Managing Cookies

You can control and manage cookies in various ways:

• Use our cookie consent banner to manage your preferences
• Adjust your browser settings to block or delete cookies
• Use browser plugins or extensions to manage tracking

Please note that disabling certain cookies may affect website functionality and your user experience.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Service Records: 7 years for warranty and legal purposes
• Payment Information: As required by financial regulations and tax laws
• Marketing Data: Until you opt out or withdraw consent
• Website Analytics: Typically 24-26 months

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated by us. This Privacy Policy does not apply to these third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or data handling of third-party websites.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe, typically within 30 days.