Terms of Service

1. Acceptance of Terms

By using our website, scheduling a service appointment, or receiving appliance repair services from Repair Kathol, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use our services or website. These Terms constitute a legally binding agreement between you and Repair Kathol.

2. Description of Services

Repair Kathol provides professional appliance repair services including, but not limited to:

• Diagnosis and repair of household appliances
• Replacement of defective parts and components
• Preventive maintenance services
• Emergency repair services
• Consultation and advice on appliance issues

Our services are provided by certified technicians and are subject to the terms and conditions outlined in this agreement.

3. Service Scheduling and Appointments

Appointment Booking

• Service appointments must be scheduled in advance through our website, phone, or email
• Appointment times are estimates and may be subject to change due to unforeseen circumstances
• We will provide reasonable notice of any schedule changes
• Emergency services may be available outside regular business hours

Customer Responsibilities

• Provide accurate contact information and service details
• Ensure someone over 18 years old is present during the service appointment
• Provide safe and reasonable access to the appliance requiring service
• Secure pets and clear the work area before technician arrival

Cancellation Policy

• Appointments may be cancelled or rescheduled with at least 2 hours advance notice
• Cancellations with less than 2 hours notice may be subject to a service call fee
• Emergency service appointments have different cancellation terms

4. Pricing and Payment

Service Pricing

• Diagnostic fee: $65 (waived if you proceed with recommended repairs)
• Repair costs vary by appliance type and complexity
• Parts costs are additional and will be quoted before installation
• Emergency service includes additional fees as disclosed

Payment Terms

• Payment is due upon completion of services
• We accept cash, check, and major credit cards
• For warranty work, payment may be required upfront and refunded if covered
• Commercial accounts may arrange payment terms in advance

Estimates and Quotes

• Estimates provided are approximate and subject to change based on actual diagnosis
• Final quotes will be provided before work begins
• Additional work requires your approval and may incur additional charges
• You have the right to decline recommended services

5. Warranty and Guarantees

Labor Warranty

• 90-day warranty on all repair work performed by our technicians
• Warranty covers the specific repair performed, not the entire appliance
• Warranty is void if the appliance is serviced by another party during the warranty period
• Warranty does not cover normal wear and tear or misuse

Parts Warranty

• Parts are covered by manufacturer warranty terms
• OEM parts typically carry 90 days to 1 year warranty
• Defective parts will be replaced at no additional labor charge during warranty period
• Customer must provide proof of purchase and warranty claim

Warranty Limitations

Our warranty does not cover:

• Damage due to misuse, abuse, or neglect
• Normal wear and tear of appliance components
• Issues unrelated to the original repair performed
• Damage caused by power surges, floods, or acts of nature
• Commercial or rental property use unless specifically agreed upon

6. Liability and Limitations

Service Liability

• Our liability is limited to the cost of the service performed
• We maintain appropriate insurance for our business operations
• Customers should report any damage immediately after service completion
• We are not liable for pre-existing conditions or hidden damage

Property Damage

• We take reasonable precautions to protect your property during service
• Any damage caused by our negligence will be addressed promptly
• Customer must provide reasonable access and a safe working environment
• We are not responsible for damage to items not directly related to our service

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPAIR KATHOL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.

7. Customer Responsibilities

Property Access

• Provide safe and reasonable access to appliances requiring service
• Ensure proper electrical connections and safety measures are in place
• Clear the work area of personal belongings and obstacles
• Inform technicians of any known safety hazards or concerns

Accurate Information

• Provide accurate appliance information, model numbers, and problem descriptions
• Disclose any previous repairs or modifications to the appliance
• Inform us of any warranty coverage or service agreements
• Update contact information and appointment preferences as needed

Safety and Compliance

• Ensure a safe working environment for our technicians
• Comply with local building codes and safety regulations
• Secure pets and supervise children during service visits
• Follow any safety instructions provided by our technicians

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Repair Kathol or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Dispute Resolution

Informal Resolution

We encourage you to contact us first to resolve any disputes or concerns informally. We are committed to working with you to find a satisfactory resolution.

Binding Arbitration

Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver

You agree that any arbitration or legal proceeding shall be limited to the dispute between you and Repair Kathol individually. You waive any right to participate in class action lawsuits or class-wide arbitrations.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law provisions.

Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts of Nebraska.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the original intent.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

We will make reasonable efforts to notify you of material changes to these Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

15. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Repair Kathol regarding the use of our services and supersede all prior or contemporaneous communications and proposals.

No modification of these Terms shall be binding unless agreed to in writing by both parties.