Refund Policy

Last Updated: October 15, 2024

This Refund Policy outlines the terms and conditions for refunds on services provided by Repair Kathol. We are committed to customer satisfaction and fair business practices.

Our Satisfaction Guarantee

At Repair Kathol, your satisfaction is our priority. We stand behind our work with a comprehensive satisfaction guarantee and fair refund policy designed to ensure you receive the quality service you deserve.

1. Service Refund Eligibility

Refunds may be available under the following circumstances:

Full Refund Situations

Service Not Performed

If our technician is unable to access your appliance due to our error
If we determine your appliance cannot be safely repaired due to safety concerns
If we fail to arrive within 2 hours of our scheduled appointment window without prior notice
If you decide not to proceed after receiving our diagnostic assessment

Repair Quality Issues

If the same problem recurs within 30 days despite warranty service attempts
If our repair causes additional damage to your appliance that cannot be corrected
If we determine that our initial repair was performed incorrectly
If the repair does not resolve the original problem as guaranteed

Partial Refund Situations

Service Delays or Issues

Significant delays in service completion beyond agreed timeframe (10-25% refund)
Minor issues with service quality that are resolved upon return visit (5-15% refund)
Inconvenience caused by multiple service visits due to our error (5-20% refund)

2. Non-Refundable Services

The following services and situations are not eligible for refunds:

Diagnostic Services

Diagnostic fees are non-refundable once our technician has performed the assessment and provided you with findings and recommendations, unless you proceed with our recommended repairs.

Customer-Caused Issues

Problems caused by customer misuse or neglect after repair
Damage due to power surges, floods, or other external factors
Normal wear and tear of appliance components
Issues with appliances that have been serviced by other companies

Parts and Materials

Parts that have been installed and are functioning properly
Special order parts that cannot be returned to suppliers
Parts damaged after installation due to external factors
Consumable items and maintenance supplies

Change of Mind

Refunds are not available simply because you change your mind about the repair after work has been completed satisfactorily.

3. Refund Request Process

To request a refund, please follow these steps:

Contact Us Promptly

Contact us within 30 days of service completion to discuss your concerns. Early communication often allows us to resolve issues without requiring a refund.

Phone: (402) 254-2232

Email: nevaehobrien@katholservices.com

Provide Documentation

Please provide the following information:

Service invoice or receipt number
Date of service and technician name
Detailed description of the issue or concern
Photos or videos if applicable
Any relevant correspondence

Resolution Attempt

We will first attempt to resolve the issue through:

Return visit to correct any problems
Additional service at no charge
Replacement of defective parts
Service credit for future repairs

Refund Processing

If resolution is not possible, eligible refunds will be processed within 10 business days of approval.

4. Refund Methods and Timeline

Refund Methods

Refunds will be issued using the same payment method used for the original transaction:

Credit Card: Refunds will appear on your statement within 3-5 business days
Debit Card: Refunds will be processed within 5-7 business days
Cash: Cash refunds will be provided in person or by check
Check: A refund check will be mailed within 10 business days

Processing Timeline

Day 1-3: Review and investigation of refund request

Day 4-7: Refund approval and processing initiation

Day 8-10: Refund completion and customer notification

5. Warranty vs. Refund

It's important to understand the difference between our warranty service and refund eligibility:

Warranty Service

Free return visit to fix warranty issues
Replacement of defective parts at no charge
90-day coverage on labor
Manufacturer warranty on parts
No refund required - we fix the problem

Refund Service

Money back when repair cannot be completed
Available when warranty service is insufficient
Requires documented service failure
Subject to eligibility requirements
Last resort when other solutions fail

6. Dispute Resolution

If you disagree with our refund decision, we offer additional resolution options:

Internal Review Process

Request a review by our customer service manager
Provide additional documentation or evidence
Schedule a meeting to discuss the situation
Allow for independent technical assessment if needed

External Resolution

If internal resolution is not satisfactory, you may:

File a complaint with your state's consumer protection agency
Contact the Better Business Bureau
Seek mediation through appropriate channels
Pursue resolution through small claims court

7. Special Circumstances

Emergency Service Refunds

Emergency service calls have special considerations:

Emergency fees are non-refundable if technician responds as requested
Service fees follow standard refund policy
If emergency response is delayed beyond 4 hours, emergency fees may be waived

Commercial Service Refunds

Commercial customers may have different refund terms:

Refund terms may be specified in service agreements
Business impact may be considered in refund calculations
Faster processing may be available for commercial accounts

Insurance Claim Services

When service is related to insurance claims:

Refunds may need to be coordinated with insurance companies
Documentation requirements may be more extensive
Processing times may be longer due to third-party involvement

8. Contact Information for Refund Requests

For all refund-related inquiries and requests, please contact us using the following information:

Phone (Preferred)

(402) 254-2232

Mon-Sat: 8 AM - 6 PM

Email

nevaehobrien@katholservices.com

Response within 24 hours

Mailing Address

Repair Kathol - Customer Service
105 N 564 Ave
Nebraska

9. Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our business practices or legal requirements. Updates will be effective immediately upon posting on our website.

We will make reasonable efforts to notify existing customers of material changes to this policy through email or website notifications.